Position Summary

Under limited supervision, applies high levels of interpersonal communication, technical and software development skills to develop, operate, administer, and maintain SynerComm internal and customer-facing IT applications. Responsible for understanding and enforcing SynerComm IT-related policy, process, and procedure. Ensures effective and timely support for SynerComm’s IT application users.

Essential Job Functions

• Monitor, operate, administer, and maintain SynerComm’s customer-facing applications including, but not limited to:
  • SynerComm’s Internet web site, (www.synercomm.com)
  • SynerComm’s customer asset portal, (synercare.synercomm.com)
  • SynerComm’s web-based Rapid Hybrid Pen Test application
• Develop new customer-facing applications and enhance existing applications across various platforms including web, client-server, and mobile
• Monitor, operate, administer, and maintain SynerComm’s internal, 3rd party, and cloud-based applications including but not limited to:
  • Sales Applications
  • Financial Applications
  • Operations Applications (e.g. Time, Expense, and PTO tracking)
• Support Systems Administration in the operation, administration, and maintenance of middleware systems including but not limited to:
  • Sharepoint Services
  • Web Services
  • Database Services
• Collaborate with Systems Administration in support of user issues
• Support custom scripts and applications for customer solutions
  • Localization configuration scripts
  • Software Defined Networking and Orchestration solutions
  • Application integration in cloud environments
• Facilitate and document information security compliance with SynerComm’s applications, and support reviews/updates to SynerComm’s IT security policy
• Recommend, gain approval, manage, and execute projects for additions, updates, and improvements to managed systems and infrastructure
• Report regularly to Management on the overall health and performance of SynerComm IT applications, systems, and infrastructure
• Directly support AssureIT or DeliverIT customer projects as directed and assigned by manager

Other tasks and duties to be performed as requested, subject to all applicable state and federal laws.

Job Qualifications and Requirements

Education

• Bachelor’s Degree in Computer Science or 2 years web development experience

Basic Requirements

• Proficient in JavaScript, PHP 7, Python, and object-oriented design
• Familiar with databases and SQL syntax, such as MySQL/MariaDB or Postgres preferred
• Knowledge of HTML5 and CSS3
• Basic knowledge of Linux and web server (Apache or Nginx) configuration

Preferred Requirements

• Experience in security risks and solutions in web application development
• Experience in developing web services (REST, RPC, JSON, XML, SOAP, etc.)
• Experience with jQuery
• Experience with MVC framework(s)
• Experience with Unit Testing or Continuous Integration
• Familiar with Subversion, Git, and/or Mercurial
• Knowledge of optimization such as memcached and scaling MySQL/PHP

Skills/Knowledge/Personal Qualities

• Inquisitive, innovative, and collaborative problem solving skills
• Self-Motivated, detail-oriented, and reliable
• Strong oral and written communications skills
• Ability to work well with others as a team member and team leader
• Professional attitude in support of continual improvement activities

Working Conditions

• Works in a normal office and Data Center environment
• Works in a small warehouse environment
• Minimal outside work

Position Summary

Under limited supervision, applies high levels of interpersonal communication skills and IT experiences to develop, operate, administer, and maintain SynerComm internal IT infrastructure, systems, and applications. Responsible for understanding and enforcing SynerComm IT-related policy, process, and procedure. Ensures effective and timely support for SynerComm’s IT users.

Essential Job Functions

• Manage SynerComm Physical Data Center, Lab, and Security systems and services
• Manage SynerComm Network (wired/wireless/VPN) systems and services
• Manage SynerComm IP address management, DHCP, and DNS systems
• Manage SynerComm Logical Security Systems (Firewalls, IDS, SIEM, DLP, Authentication)
• Manage SynerComm Server and Storage Systems
• Manage SynerComm communication and collaboration systems (Email, VOIP,
• Messaging, Document Collaboration, etc.)
• Manage SynerComm Database and Server Applications
• Manage SynerComm Computer Services (User Systems, OS, and Applications)
• Manage SynerComm Audio/Visual and Information Presentation Systems
• Manage infrastructure requests and support related to Lab, Proof of Concept, and Demonstration activities
• Manage compliance with Information Security Program (Confidentiality, Integrity, and Availability of managed systems)
• Ensure reference architecture and design is maintained and documented for all managed systems
• Monitor and maintain all managed systems (patch level, capacity, performance, lifecycle)
• Analyze, isolate, and address issues with all managed systems
• Recommend, gain approval, manage, and execute projects for additions, updates, and improvements to managed systems and infrastructure
• Report regularly to Management on the overall health and performance of SynerComm IT applications, systems, and infrastructure
• Directly support AssureIT or DeliverIT customer projects as directed and assigned by manager

Other tasks and duties to be performed as requested, subject to all applicable state and federal laws.

Job Qualifications and Requirements

Education/Training/Experience

• Bachelor’s Degree or equivalent relevant experience (as determined by SynerComm)
• Experience working in a customer service or help desk role
• Experience working as a Systems Administrator
• Network and Security Certifications (Juniper, Cisco, others)

Skills/Knowledge/Personal Qualities

• Experience with networking, security, server, storage, database and application infrastructure, protocols, and best practices
• Experience with Active Directory or substantially similar authentication environments
• Experience with Scripting in PowerShell or substantially similar programming/scripting environments
• Experience with Juniper Networks, Palo Alto Networks, and Aerohive Networks solutions
• Experience as a Systems Administrator or a substantially similar role
• Experience with Internet applications, servers, and content development
• Experience with security controls evaluation, implementation, and testing
• Inquisitive, innovative, and collaborative problem solving skills
• Self-Motivated, detail-oriented, and reliable
• Strong oral and written communications skills
• Ability to work well with others as a team member and team leader
• Professional attitude in support of continual improvement activities

Working Conditions

• Works in a normal office and Data Center environment
• Works in a small warehouse environment
• Minimal outside work

Position Summary

The primary objectives of the Information Assurance Consultant – Auditor are to deliver and enhance various information assurance services provided SynerComm’s clients. The services include technical security assessments, IT security and compliance audits, risk assessments, and security consulting. This is a hands-on role, requiring technical skills from the hardware to the application layer and understanding of industry standards and regulations.

Key Responsibilities

• Perform vulnerability assessments, IT audits, risk assessments, business impact analysis, gap analysis, and consulting
• Utilize and interpret results from automated testing tools and developing manual audits
• Reviewing client policies and standards for accuracy, applicability and industry/regulatory compliance
• Auditing operating system, Active Directory, application, and network device (switch, router, firewall, etc.) configurations
• Assist with Payment Card Industry (PCI) Qualified Security Assessor (QSA) audits and gap analysis
• Perform security interviews with key (client) staff members and developing technical and non-technical audits for validation
• Researching vulnerabilities and identifying mitigation solutions to resolve them
• Provide professionally written technical reports of vulnerabilities, findings, and mitigation solutions to clients
• Work on improvements for provided security services, including the continuous enhancement of existing methodologies, tools, and reports

Other tasks and duties to be performed as requested, subject to all applicable state and federal laws.

Job Qualifications and Requirements

Job Requirements

• Bachelor’s Degree or higher, technical discipline preferred
• 3 years of working experience in IT security, preferably with experience in IT security audit and consulting
• Background and work experience in networking, databases, and systems administration
  • Good understanding of common network protocols (TCP, IP, HTTP, FTP, Telnet, SSH, SMTP, SNMP, etc.)
  • Strong knowledge of common operating systems (MS Windows, Mac OSX, Linux/Unix)
  • Strong knowledge of VPN technologies and multi-factor authentication
  • Strong knowledge of security controls including firewalls, intrusion prevention, DLP, and anti-malware
• Working knowledge of security principles, techniques, and technologies
• Strong analytical skills and efficient problem solving
• Strong organizational skills, ability to coordinate and multi-task projects, and meet deadlines
• Good English communication and grammar skills
• Good technical writing skills
• Independence, self-management, and motivated
• Team-oriented
• Good time management skills
• Willingness to travel
• Willingness to learn

Desired Skills

• PCI Qualified Security Assessor (QSA) or PCI DSS audit experience
• CISSP, CISA, CRISC, or other information security certifications
• Understanding of industry standards and regulations (NIST, ISO 27000, COBIT, ITIL. FFIEC, PCI DSS, etc.)
• Vulnerability and risk management experience
• Experience with various security tools and products (Nessus, nmap, DumpSec, Nipper, RedSeal, etc.)
• Good understanding of Active Directory and Group Policy
• Good understanding of the components of a secure DLC/SDLC
• Understanding of cryptography principles
• Digital forensics and incident response
• Physical security

Position Summary

The Information Assurance Consultant – Penetration Tester delivers and enhances various information assurance services provided to SynerComm’s clients. The services include technical security assessments of networks, systems, and applications. This is a hands-on role, requiring technical skills from the hardware to the application layer.

Key Responsibilities

• Perform application and infrastructure penetration tests, as well as physical security review and social engineering tests for our global clients
• Perform security reviews of application designs, source code, and deployments as required, covering all types of applications (web application, web services, mobile applications, thick client applications, SaaS)
• Participate in Security Assessments of networks, systems, and applications
• Provide professionally written technical reports of vulnerabilities, findings, and mitigation solutions to clients
• Work on improvements for provided security services, including the continuous enhancement of existing methodologies, tools, and reports
• Review and define requirements for information security solutions

Other tasks and duties to be performed as requested, subject to all applicable state and federal laws.

Job Qualifications and Requirements

Job Requirements

• Bachelor’s Degree or higher, technical discipline preferred
• Two years of working experience in IT security, preferably with exposure to application security testing (source code review and application penetration tests)
• Strong background and work experience in networking, databases, systems administration, and scripting or development
  • Good understanding of common network protocols (TCP, IP, HTTP, FTP, Telnet, SSH, SMTP, SNMP, etc.)
  • Strong knowledge of common operating systems (MS Windows, Mac OSX, Linux/Unix)
  • Ability to create scripts using PowerShell, Python, Perl, Ruby
• Working knowledge of security principles, techniques, and technologies
• Strong analytical skills and efficient problem solving
• Good English communication and grammar skills
• Good technical writing skills
• Independence, self-management, and motivated
• Team-oriented
• Good time management skills
• Willingness to travel
• Willingness to learn

Desired Skills

• CISSP, CISA, GPEN, OSCP, or other information security certifications
• Understanding of OWASP Top 10 categories and vulnerability testing
• Experience in mobile application testing
• Experience with evasion techniques to bypass firewalls, intrusion detection, and anti-malware
• Experience writing vulnerability exploits
• Application development background and security knowledge – example of languages include C, C#, C++, Java, J2EE
• Script development (PowerShell, Python, Perl, Ruby, etc.)
• Vulnerability and threat management experience
• Experience with various security tools and products (Burp, Metasploit, WebInspect, Core Impact, etc.)
• Good understanding of the components of a secure DLC/SDLC
• Vulnerability analysis and application reversing skills
• Understanding of cryptography principles
• Digital forensics and incident response
• Physical security

Position Summary

Applies high-levels of interpersonal communication skill and information assurance experience to scope audit, assessment, and penetration testing projects to SynerComm’s clients. The Information Assurance Sales Support (IASS) role supports the solution selling process by working with Sales, Professional Services, and Operations by developing appropriate, accurate, and timely client proposals.

Works with internal and external customers from all levels of organizations in person, verbally, and electronically, utilizing a wide variety of mediums and tools in support of messaging. Consistently represents SynerComm’s branding by exhibiting the highest degree of professionalism, courtesy, customer focus, and a “can do,” solution-oriented attitude.

General Work Breakdown

Essential Job Functions

• Supports Sales by participating in and facilitating technical discussions relating to IT audit, assessment, and penetration testing services.
• Support Sales by leading technical and non-technical project scoping meetings and calls. Scoping meetings/calls are used to identify client requirements, solution sell SynerComm’s services and collect the information necessary to create a Statement of Work (SoW).
• Works with Sales to deliver, review, and negotiate SoWs with customers.
• Participates in technical and non-technical demand creation events.
• Communicates frequently with Sales, Project Coordinators, Information Assurance Consultants, and clients.
• Understands and trains sales on how to position SynerComm’s professional services
• Provides feedback to management on gaps in selling and delivering SynerComm’s professional services. Offers potential solutions to address identified gaps.
• Adheres to, champions, and promotes SynerComm’s sales and professional services methodologies.

Other tasks and duties to be performed as requested, subject to all applicable state and federal laws.

Job Qualifications and Requirements

Education/Training/Experience

• Bachelor’s Degree or equivalent relevant experience (as determined by SynerComm)
• 5+ years’ work experience in information assurance (compliance, governance, audit, risk management)
• 5+ years’ work experience in information technology and information security
• Certifications including CISSP, CISA, PCI QSA, CEH, etc. are desired

Skills/Knowledge/Personal Qualities

• Knowledge and experience with operating systems, networking, security, server, storage, database and application infrastructure, protocols, and best practices
• Knowledge or experience with Active Directory or substantially similar authentication environments
• Knowledge and experience with wired and wireless network solutions
• Experience with firewalls, intrusion prevention/detection systems, web and email gateways, anti-malware, and other common security controls
• Knowledge or experience auditing or assessing systems again common frameworks and standards (NIST, PCI, HIPAA, ISO 27000, etc.)
• Knowledge or experience in network and application penetration testing
• Self-Motivated, detail-oriented and reliable
• Strong verbal and written communications skills with audiences of all sizes and make-ups
• Ability to translate customer needs into accurate and appropriate service offerings
• Ability to work well individually, as a team member and as a team leader
• Professional attitude in support of continual improvement activities

Working Conditions

• Works in a normal office environment
• Works with customers on-site at their locations and over the phone as appropriate
• Travel typically involves day-trips in the region, but occasionally requires travel outside of the region
• Position requires that a valid driver’s license and automotive insurance is maintained

Visual Acuity

• Normal

Hearing Ability

• Normal

POSITION SUMMARY:

Assisting the Managers of Professional Services, work closely with the Sales, Service and Operations teams, and directly with customers to schedule, resource, track, quality-check and report upon service engagements.  Maintain status and schedule information for all planned and active services, and provide regular summary reports for Service Management.  Facilitate communication and reports with internal and external customers on the overall state, status, and progress of engagements.

ESSENTIAL JOB FUNCTIONS:

• Meeting with key internal and external stakeholders to understand all vital aspects of the particular project/engagement.
• Facilitate the creation, review, exchange, and execution of documents related to engagements, including statements of work, master service agreements, change orders and project deliverables.
• Ensure that all team members understand the scope of the project/engagement as well as specific deliverables and responsibilities.
• Track availability and negotiate between professional resources, their managers and customers to schedule engagements.
• Maintain a portfolio of planned and active projects and regularly report on risks, issues, status, and schedule.
• Capture and maintain key cost, quality and schedule metrics for completed engagements.
• Seek, manage and communicate tasks and activities.
• Execute on assigned project activities, communication, scheduling and reporting
• Data collection, analysis, processing and reporting related to projects, infrastructure, and support activities
• Reconciliation of actual hours delivered on engagements versus billing
• Work with Finance to report completion of services and verify invoicing
• Scheduling team meetings and coordinating the same with other members.
• Maintain records of personnel or vendor capabilities and or training
• Schedule and write the progress reports
• Reviewing of the technical documentation
• Compile  reports and studies based data analysis
• General administrative or business tasks
• Preparing and reviewing of the forms and operational records of the budgets, work orders and purchases
• Composing office letters/emails/Statement of Work reviews and execution
• Communicating relevant information to all team members, such as a change in schedule dates, changes in the project’s requirements, unexpected hitches, etc.
• Coordinating activities with vendors and suppliers and maintaining relationships with them.

• Assist in various department activities such as budget monitoring and meetings with management.

Other tasks and duties as requested, subject to all applicable state and federal laws.

JOB QUALIFICATIONS AND REQUIREMENTS:

Education/Training/Experience:

• Bachelor’s Degree or equivalent relevant experience (as determined by SynerComm)
• Experience working in a customer service role
• Experience as a project manager or coordinator.  More than three years experience is preferred.
• Favored certifications include ITIL v3, Project Management Professional (PMP), Project Management Certificate and Certified Associate in Project Management.

Skills/Knowledge/Personal Qualities:

• Effective time management, multitasking and stress management skills to be able to ensure that tasks get completed on time
• Teamwork and team leadership skills are essential to motivate different groups of people to fulfill their responsibilities within a given time frame.
• Inquisitive, innovative and collaborative problem-solving skills
• Willingness to learn and follow detailed instructions
• Detail oriented and reliable
• Skilled in the operation of Microsoft Office software
• Strong oral and written communication skills
• Ability to work well with others
• A professional attitude in support of continual improvement activities
• Knowledge of specific computer and network equipment terms
• Must know the policies, practices, and company procedures, for the best possible performance
• Skill in using applications such as Word, Excel, and PowerPoint
• Ability to deal with multiple tasks at the same time, and knowing how to prioritize them

 Working Conditions:

• Works in a typical office and Data Center environment
• Valid driver’s license and automobile insurance is required

POSITION SUMMARY:

Supports company’s field sales organization. Adapts quickly to changing job requirements, demands, and project timelines. Creates positive interactions and impressions with the company’s clients, vendors and employees.

ESSENTIAL JOB FUNCTIONS:

• Responsible for the delivery of Sales Quotations and Proposals to clients.
• Assist assigned Business Development Executives, Client Account Managers, and Account Executives with customer meeting preparation activities and follow up deliverables.
• Process Sales Orders for assigned Business Development Executives, Client Account Managers, and Account Executives utilizing company’s Sales Support Systems.
• Identify optimal Vendor pricing for Equipment, Software, Contracts and Services to satisfy client Quotation and Sales Order requirements. Work closely with Sales Operations personnel to achieve purchasing goals.
• Coordinate company rendered Services to fulfill client Sales Orders with Service Delivery organization for assigned Business Development Executives, Client Account Managers, and Account Executives.
• Assist assigned Client Account Managers and Account Executives with specific customer field sales activities as assigned, to include and not limited to attending and supporting customer/vendor meetings, responding to customer/vendor pricing requests and responding post meeting deliverables.
• Manage client Contact Records for assigned Business Development Executives, Client Account Managers, and Account Executives utilizing company’s Sales Support Systems.
• Accountable for company Sales Operation records using available Sales Support tools to accurately maintain opportunities and pipeline reports for Client Account Managers and Account Executives.
• Build strong relationships with customers resulting from assigned Business Development Executives, Client Account Managers, Account Executives and supported company vendors.
• Support company Marketing and Promotions events, as required. Support company’s Marketing Development Funds (MDF) and Cooperative Marketing Funds (CO-OP) program execution.
• Perform other duties and assume accountabilities as apparent or as assigned.

Other tasks and duties as requested, subject to all applicable state and federal laws.

JOB QUALIFICATIONS AND REQUIREMENTS:

Education/Training/Experience:

• Undergraduate degree preferred.
• Two plus years of relevant experience preferred.
• Strong working experience with computer software, to include: Microsoft Office Suite (Word, Excel, Power Point) and Sales Support Systems.
• Strong oral and written communication skills, with an ability to work with various personalities and across organizational boundaries.

Skills/Knowledge/Personal Qualities:

• Strong analytical ability, judgment and problem analysis techniques.
• Ability to work with teams that are geographically distributed and work across different time zones.
• Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects.

 Working Conditions:

• General office conditions with continuous sitting with heavy computer usage.
• Ability to lift, with assistance, 50 or more pounds.
• Maintain driver’s license along with automobile insurance coverage at all times.
• Occasional after hours support and work based on customer and vendor events.