I have M365 for our Enterprise email... OMG how to deal with the outages?

Lisa Niles

Another M365 email outage... seriously just Google it... there are even multiple websites that monitor and tell you there is an outage but there is nothing you can do about it… or is there?

Whether it is email, Azure, Teams or? What can you do?

Better question yet… now, what are your employees doing while they wait? Well… are they using a personal email account to send business information? That is even scarier.
Does this all sound too familiar?

The good news is you CAN do something about it.

Here is where Mimecast has a brilliant solution. It keeps users email working during on-premise or cloud outages!! Like a back-up parachute, should the primary not open… you don't have to free fall, you can pull the secondary cord and simply glide to safety.

So, let's say the Microsoft M365 service goes down. First off, rather than having you guess if there is a disruption and possibly obtaining confusing information from Microsoft Admin Center, Mimecast provides outage/disruption detection.

Through the ‘heartbeat' approach Mimecast monitors for high latency and failed deliveries. If a problem is detected, based on thresholds, Mimecast will trigger an alert to admins via SMS or secondary email. From there the admin can kick off a continuity event which allows end-users to keep working through Outlook, webmail portal or mobile applications.

With Mimecast, your end-users will have no idea there is a problem. They can continue to send and receive email as if there was no failure. So, they just keep working. Once your primary email service comes back online. Mimecast will sync up with them, and the world keeps turning.

And, coolest part in my opinion, if Mimecast is also your security and archive solution, having am outage that requires a continuity assist from Mimecast doesn't alter your security and archive capabilities in the slightest. You are still just as protected and compliant. No need for your users to seek an alternate, Shadow IT solution.

J. Peter Bruzzese - “Conversational Microsoft 365 Cyber Resilience

Join the many SynerComm customers who have added M365 Resiliency to their Enterprise Email environment. For a deeper discussion, follow along below.

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