First, let’s talk about what “failure” is and is not in the context of Security Awareness Training (SAT). Failure is not when a company gets breached due to social engineering. Wait, what?? All the outstanding training in the world does not guarantee that an individual will follow it when the moment of testing occurs. Soldiers are trained to highest levels to deal with the stress and trauma of battle, but still come back scarred, having likely made mistakes in spite of their training.